Mediation in Labor and Workplace Disputes

Fatime Dermaku


Abstract Labor and workplace disputes represent major contemporary problems that affect the parties in the dispute and the community. Conflicts in these relations arise due to multiple factors such as lack of resources, miscommunication, poor work environment, impractical expectations, and personality differences. The consequences of these conflicts affect the quality of work, leading to a reduced work efficiency, an increase of absence at work, loss of motivation and lack of open communication in the workplace. Mediation as an alternative dispute resolution mechanism has been recognized as a beneficial alternative to resolve most civil disputes due to characteristics such as flexibility, confidentiality, efficiency, and neutrality. The use of mediation in civil disputes remains limited despite being recognized as a potential alternative mechanism to litigation. The aim of this study was to consider the potential benefits of mediation in labor and workplace disputes. The methods used in the study are literature review and comparative methods. In conclusion it can be considered that mediation is a mechanism that can be implemented in resolving labor and workplace disputes with significant benefits, and as such it should be promoted and encouraged as an alternative dispute resolution mechanism. Key words: labor, workplace conflict, disputes, mediation


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